Our frontline Emergency room(ER) staff have to put on double masks, safety goggles, protective suits, and face shields to start the day’s work. Despite getting mask marks on their faces and becoming soaking wet on the inside of the protective suits from sweat, our medical staff continue to fulfill their social responsibility with professionalism during the pandemic. We appreciate the contribution and support of our frontline COVID warriors.
In response to the outbreak, we have set up a 24-hour test room at our ER for rapid antigen test services to safeguard the safety of our staff, patients, and communities. During the outbreak, the sheer number of samples to be tested every day has added to the burden on our staff. In the face of a panicked public, our staff have tried to soothe their emotions with professionalism. Realizing that each person coming for the test is a potential confirmed case, our staff know that they are relied on to do every step of the testing correctly to protect not only themselves, but also everyone in the hospital. They joke about not daring to go home, fearing that they may put their families’ health in danger.
ER is where our medical staff get in contact for the first time with patients in need of immediate attention, and they may be exposed to potential risks. To protect our staff, we strictly follow every step of the consultation process. Our frontline medical staff will ask patients a series of relevant questions, such as if they have a fever, if they have been in contact with confirmed cases, and if they have shown symptoms of upper respiratory tract infections. We expect the public to show a little more patience with our medical staff. As they focus on the tedious yet necessary process, they may not always wear a smile or speak in a gentle voice. That should not be translated into a lack of proper attitude. Our medical staff must attend to every patient on the scene. A little more understanding from the public will avoid disputes. A few more heartwarming encouragements will help relieve the fatigue of our medical staff, so that they can continue to fight the pandemic for us.
